Yes, our service is completely legal and fully regulated. PrivateDoc is registered with the Care Quality Commission (CQC). All our doctors are registered with the General Medical Council (GMC), our pharmacists are registered with the General Pharmaceutical Council (GPhC) and our nurses are registered with the Nursing and Midwifery Council

(NMC). Prescribing of any treatment follows the National Institute for Health and Care Excellence (NICE) guidelines as well as other leading national best practice guidelines. Our service is fully compliant with all the same regulatory bodies that also look after your family GP practice and your local pharmacy.

If following your consultation, our doctors confirm that prescribing treatment for you is safe and appropriate, they will issue an electronic prescription. Your prescription is sent to our partner pharmacy, who then dispense and despatch your medication. Our pharmacy partner is registered with the GPhC and supplies only genuine licensed medication – sourced through a fully auditable supply chain.

Our pharmacy partner is registered with the Medical and Healthcare products Regulatory Agency (MHRA) to allow it to send prescriptions to you using our delivery partner. They comply with the ‘Medicines, Ethics and Practice’ guidelines of the Royal Pharmaceutical Society (RPS).

We follow a 3-step process to make sure any request for treatment is safe and appropriate, and that the treatment is sent to you securely. The 3 steps are:

1. an online consultation where we ask a series of questions relating to the medication you are looking to purchase. These all need to be answered accurately and to the best of your knowledge.
2. a thorough review by our clinical team of all the information you have provided.
3. If approved, we continue with taking payment and delivering treatment to you.

ou can find more information about this on our ‘How it works’ page.

Our service is available online, 24 hours a day for you to complete a consultation at a time that suits you, with no appointment needed.

While our primary language is English, you are welcome to use translation services or apps when communicating with us. If you need help understanding any part of our service or your treatment plan, please let us know, and we’ll do our best to assist.

Yes, when we issue treatment, this will include the name of the clinician who reviewed your consultation.

Our fees are fully inclusive of the cost of treatment, so it would not be possible for us to supply you with a prescription to take elsewhere.

This depends on the treatment service. For some treatments, we must carry out a full consultation each time because your information may change more quickly between visits. For other services, it may be appropriate for us to consider a longer review period and therefore allow you to make “repeat prescription” requests over a certain period. We will let you know how the service works when we authorise the treatment for you the first time.

After a review of your online consultation, our clinical team will make a clinical decision about whether it is safe and appropriate to prescribe treatment for you.

If they decide it is not appropriate, we will let you know, and you will not be charged for this service or your order.

Where possible, we will let you know the reason why the consultation has not been approved.

Yes. Although it is your right to not inform your GP of any prescribed treatment through PrivateDoc, we must still have accurate GP details on file. No contact will be made with your medical practice without your prior consent.

No, you may only purchase Consultation Services and/or Medical Products from our Site if you satisfy the legal requirement that you are at least 18 years old.

We are not allowed by law to supply any Medical Products to you if you do not satisfy these age requirements. If you are under 18 years old, please do not attempt to use the Consultation Services and/or order any Product through our site.

PrivateDoc is currently limited to the UK only and we don't provide any deliveries or services to customers outside the UK. We therefore would not be able to proceed with an order.

You can only pay for Medical Products using a debit card or credit card.

Payments are held as a “pending” transaction until your consultation has been approved by the clinical team.

If your order is approved, the payment will then be captured and taken.

If your order is declined, you will not be charged for this service or your order.

The authorisation on that payment is cancelled and the pending transaction in most cases, will disappear from your bank statement.

This is immediate on our side but can depend on your bank as to how long this takes to reflect in your account, it can be up to 10 working days.

Refunds are immediate on our side but can depend on your bank as to how long this takes to reflect in your account, it can be up to 10 working days.

If after 10 working days you do not see your refund and your payment appears on your bank statement, please contact your bank directly.

If there is a change to your prescription which has been agreed by yourself and the clinical team and there is money to be returned, we will process a refund or amend your payment amount by the difference owed. This is immediate on our side but can depend on your bank as to how long this takes to reflect in your account, it can be up to 10 working days.

If there is a change to your prescription which has been agreed by yourself and the clinical team and there is money owed, our customer services team will be In contact with you to arrange the additional payment. We will not be able process the order until the amount is paid.

If your order is processed and approved but the payment fails, our customer service team will attempt to call you to take the payment. If there is no answer, they will also follow the phone call up with an email.

You will then have 7 days to contact us to make payment before the order is cancelled.

We will allow you to cancel your order at any time before the date of the Despatch Confirmation.Once you order has been despatched, we are unable to retrieve the order and refund you.

No, we do not support payment plans. Orders are to be paid in full.

All orders are packaged discreetly and delivered by DPD next day delivery.

If you place your order with us Monday to Thursday and your order has been approved by the clinical team before 1pm, it will be dispensed and dispatched the same day.

Any orders placed after 1pm on a Thursday for Mon-Fri delivery will be dispatched on Monday.

Any orders placed and approved by the clinical team on Monday to 1pm Thursday that are for a Saturday delivery will be despatched on Friday for Saturday delivery.

Any orders placed after 2 pm, or on a Saturday or Sunday, will be dispatched the following working day.

Any order placed on Friday that are not Saturday delivery will be despatched on Monday.

We provide you with a tracking number so you can track your parcel right to your door.

We use Royal Mail and DPD as a courier service.

Our treatment is delivered in discreet packaging, which does not reveal the contents to anyone who takes delivery of your treatment.

Anyone at the delivery address who is over the age of 18 and is deemed to have capacity can accept your parcel. It is their responsibility to then pass the package onto the intended receiver.

It is your responsibility to ensure that the person signing for the medicines/goods delivers them to you.

It is your responsibility to ensure that someone is available to sign for any medicines that are delivered at your chosen delivery address.

The person signing for medicines does not need to be the named patient however it is your responsibility to ensure a responsible person is available to sign for the parcel.

DPD will attempt to deliver your parcel twice. After 2 failed delivery attempts your parcel will be returned to PrivateDoc and re-sent out.

If you are not home when your package arrives, DPD will leave a calling card which allows you to interact with their service to rearrange delivery.

In the event that delivery is attempted, and no one is available to take delivery of the parcel, we are unable to replace or refund the item. We will liaise with you to re-ship out to you any returned items, if safe to do so, once they have arrived at our dispensary (this can take several days). We are unable to replace any items that have expired during transit back to our dispensary.

You can track your order using your tracking number on either the DPD app or website, or via the Royal Mail website, depending on the courier you are using. You can use this tracking number to contact DPD or Royal Mail directly and follow up on your order.

If you have attempted to make contact with either DPD or Royal Mail and still have queries, you can contact Customer Services who will be able to assist.

If your prescription medicines appear to be damaged, the delivery appears to be wrong, or if you have any other concerns, please contact our customer services team on 0333 358 0200 . We will make every effort to put things right. Unfortunately, we are not able to accept returns or cancellations of any prescription products which you have decided you no longer wish to keep.

Yes. Although it is your right to not inform your GP of any prescribed treatment through PrivateDoc, we must still have accurate GP details on file. No contact will be made with your medical practice without your prior consent.

Our patients are invited to share their experience and these are available to view at Trustpilot.

If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0333 358 0200, or by e-mailing us at [email protected] or [email protected].

If you have made a complaint and you feel that we have not dealt with your complaint to your satisfaction, you may escalate your complaint to the Care Quality Commission:

CQC
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Phone: 03000 616161

If you wish to contact us you can do so by telephoning our customer service team at 0333 358 0200, or by e-mailing us at [email protected].

Your safety is our top priority. Verifying your weight helps us make sure any treatment we prescribe is safe and appropriate for you.

As an online provider, we don’t have access to your NHS records or the ability to carry out in-person checks. With more people seeking weight loss support, we have a responsibility to ensure medication is prescribed safely.

You’ll need to provide:

Three photos:

• A photo of yourself standing on scales, showing the weight reading clearly.
• A front-facing full-body photo (wearing fitted clothing) in front of a door.
• A side-profile full-body photo to help assess weight distribution.

A short video consultation:

A quick chat with one of our clinicians helps us ensure you get the right treatment and support.

If you have any difficulties with this process, let us know. We are always here to help.

We won’t be able to process your order. Weight verification is essential for safe prescribing, making sure your treatment and dosage are right for you.

Before starting a new weight loss treatment and at key points throughout your journey, or whenever clinically necessary.

Any standard or smart scale that provides an accurate reading is fine. If you’re using traditional scales, just make sure the weight display is clearly visible in your photo.

Yes, you can upload a recent GP letter or equivalent. Just be aware that your GP may charge a fee for this.

Simply log into your PrivateDoc account and upload your photos under the Weight Verification section.

Let us know as soon as possible. A significant change in weight may affect your treatment plan, and we may need to adjust your medication accordingly.

You’ll receive a confirmation email once we’ve reviewed and approved your submission. If there’s an issue, we’ll reach out to help resolve it.

While many online retailers claim to supply genuine medicines, they may be unregulated, provided without a genuine clinical consultation and potentially very dangerous.

You can rest assured, PrivateDoc is a fully registered digital health service. We have UK registered clinicians that review and assess every consultation. All the medicines we supply are 100% genuine and fully regulated by the Medicines and Healthcare products Regulatory Agency (MHRA).

Whilst on any of our prescription weight loss treatments we recommend following a calorie controlled diet to support your goals. As this can be a confusing area with lots of mixed messaging, we partnered with leading nutritionist Glen Matten to bring to you our very own PrivateDoc diet guide.

As is the case with any medication, Mounjaro can cause some patients to experience side effects. Please click here for a copy of the patient information leaflet.

Reactions which affect your breathing, or are continuing to get worse, should be reported immediately to 999/NHS 111.

Any suspected side effects should be reported to our customer care team by telephone on 0333 358 0200, or by e-mailing us at [email protected]. Our clinical team will then advise on the best next steps.

Inject Mounjaro once a week, selecting a day that suits your schedule.

If you find that you experience sufficient appetite suppression on a lower dose you can stick with this. Using lower doses will reduce the likelihood of side effects. You then have the option to increase the dose at a later date if you find that the appetite suppression is not as effective.

However, if you want to increase your dose, you can titrate up to the following month but you cannot skip doses.

If you have recently been taking Mounjaro prescribed by another provider, you can still purchase from PrivateDoc at the dose you were on as long as you have not had a break in treatment for more than 2 weeks. We will just require a copy of your most recent prescription.

If your break in treatment is more than 2 weeks you will need to reduce back down to the starting dose of 2.5mg.

Our clinical team usually advise to wait until you are on your 3rd dose before placing another order.

While many online retailers claim to supply genuine medicines, they may be unregulated, provided without a genuine clinical consultation and potentially very dangerous.

You can rest assured, PrivateDoc is a fully registered digital health service. We have UK registered clinicians that review and assess every consultation. All the medicines we supply are 100% genuine and fully regulated by the Medicines and Healthcare products Regulatory Agency (MHRA).

Like all medications, Wegovy can cause side effects, although not everyone gets them. For complete details about all side effects always read the patient information leaflet

Reactions which affect your breathing, or are continuing to get worse, should be reported immediately to 999/NHS 111.

Any suspected side effects should be reported to our customer care team by telephone on 0333 358 0200, or by e-mailing us at [email protected]. Our clinical team will then advise on the best next steps.

Inject Wegovy once a week, selecting a day that suits your schedule.

If you find that you experience sufficient appetite suppression on a lower dose you can stick with this. Using lower doses will reduce the likelihood of side effects. You then have the option to increase the dose at a later date if you find that the appetite suppression is not as effective.

However, if you want to increase your dose, you can titrate up to the following month but you cannot skip doses.

If you have recently been taking Wegovy prescribed by another provider, you can still purchase from PrivateDoc at the dose you were on as long as you have not had a break in treatment for more than 2 weeks. We will just require a copy of your most recent prescription.

If your break in treatment is more than 2 weeks you will need to reduce back down to the starting dose of 0.25mg.

Our clinical team usually advise to wait until you are on your 3rd dose before placing another order.

While many online retailers claim to supply genuine medicines, they may be unregulated, provided without a genuine clinical consultation and potentially very dangerous.

You can rest assured, PrivateDoc is a fully registered digital health service. We have UK registered clinicians that review and assess every consultation. All the medicines we supply are 100% genuine and fully regulated by the Medicines and Healthcare products Regulatory Agency (MHRA).

Saxenda weight loss injections should be taken alongside a calorie-controlled diet and exercise to help you lose weight. Exercise and a balanced diet will help you maintain a healthy weight even when you stop taking your medication.

If you think you are experiencing side effects of Saxenda, contact us straight away and we will ensure you get contacted by our clinical team. For complete details about all side effects always read the patient information leaflet

Any suspected side effects should be reported to our customer care team by telephone on 0333 358 0200, or by e-mailing us at [email protected]. Our clinical team will then advise on the best next steps.

Reactions which affect your breathing, or are continuing to get worse, should be reported immediately to 999/NHS 111.

You can purchase from us is you are currently taking Saxenda. If you are on a higher dose than the starting dose, we would require a copy of your current prescription.

If you have a break in treatment for 3 days or more, you would be required to go back to the starting dose of 0.6mg. If the break in treatment is less than this, you can continue as per your current dosage.