How it works
At PrivateDoc, we understand that seeking medical treatment online can feel unfamiliar. That’s why we go the extra mile to make the process safe, simple, and reassuring at every stage. Our consultation-first model ensures that every decision about your treatment is made with care and clinical expertise. Here’s what to expect:
Step 1: Your simple online consultation
Start with a quick and confidential online consultation, which you can complete from the comfort of your home. This allows us to understand your medical history and treatment needs, and it's an essential part of ensuring any medication is clinically appropriate for you.
Please answer all questions fully and honestly. This helps our clinicians assess your needs safely and effectively.
You may be asked if you have a treatment preference, particularly if you are continuing a previous course of care. However, your final treatment plan will always be determined by a qualified clinician based on your medical profile and the outcome of the consultation.
Once complete, you’ll be asked to provide payment details. This allows us to process your order quickly if a prescription is approved. No payment is taken unless a prescription is issued.
Step 2: Clinical Review
Your consultation will be reviewed by one of our qualified prescribing clinicians. They may contact you with follow-up questions, arrange a call or a virtual consultation, if anything needs to be clarified. If treatment is suitable, they will issue a prescription.
If treatment is not appropriate, you will be notified why and your payment will be fully refunded. This step is in place to protect your safety and ensure we only prescribe when it is clinically safe to do so.
Step 3: Fast and Discreet Delivery
Once your prescription is approved, we’ll dispatch your medication using discreet, plain packaging via DPD or Royal Mail, depending on your location.
Orders approved before 2pm are shipped the same day, and you’ll receive tracking details so you can follow your delivery right to your door.
Omnicare Pharmacy Limited
23-25 West Main Street
Uphall
BROXBURN
EH52 5DN
Registered Premises: 1107567
Superintendent Pharmacist
Christopher James Freeland – GPhC Registration number 2051750
Step 4: Ongoing Support and Aftercare
We’re with you beyond the prescription. If your treatment involves ongoing care, you’ll have access to our secure patient portal. Here, you can manage your progress, access video content from our clinical team, and book one-to-one follow-up appointments with a clinician when needed.
We’ll also send reminders when it's time for a review or repeat prescription, ensuring you remain supported throughout your treatment journey.
Our team is always here to help, before, during, and after your treatment.
