Patient Survey Results 2023

As a responsive service we welcome feedback from our patients.  Our last patient survey was conducted in September 2023 and we will use this as a means to improve our service to you.

This survey was sent to all patients who have used the service for a consultation, regardless of treatment outcome.

The survey results are shown below. Thank you to everyone who contributed to this, we appreciate your feedback.

How we have listened

In response to the survey conducted in September 2021 we have launched a new website with a complete refresh of all clinical content.  Our aim has been to improve your user experience of our online service, making things easier to find and information easier to understand.

Behind the scenes we have also changed a number processes to improve our service to you.

Our previous survey

We prevously conducted this study in 2021, you can find the results of this study here.

Our next survey

We plan to run another patient survey in the summer of 2024.

Q1. Did you find the PrivateDoc website easy to use?

ANSWER CHOICES	RESPONSES
Very easy	65.87%	83
Easy	29.37%	37
Neither easy nor difficult	3.17%	4
Difficult	0.79%	1
Very difficult	0.79%	1
TOTAL		126

Q2. Did you find the information provided on the PrivateDoc website easy to find and understand?

ANSWER CHOICES	RESPONSES
Very easy	61.11%	77
Easy	35.71%	45
Neither easy nor difficult	1.59%	2
Difficult	0.79%	1
Very difficult	0.79%	1
TOTAL		126

Q3. How satisfied were you with the time it took for the doctor to review your consultation?

ANSWER CHOICES	RESPONSES
Very satisfied	84.00%	105
Satisfied	14.40%	18
Neither satisfied nor dissatisfied	0.80%	1
Dissatisfied	0.80%	1
Very dissatisfied	0.00%	0
TOTAL		125

Q4. How satisfied were you with the response from the doctor to your consultation?

ANSWER CHOICES	RESPONSES
Very satisfied	88.10%	111
Satisfied	11.11%	14
Neither satisfied nor dissatisfied	0.79%	1
Dissatisfied	0.00%	0
Very dissatisfied	0.00%	0
TOTAL		126

Q5. How satisfied were you with the time it took for you to receive your treatment after you placed an order?

ANSWER CHOICES	RESPONSES
Very satisfied	78.57%	99
Satisfied	18.25%	23
Neither satisfied nor dissatisfied	1.59%	2
Dissatisfied	0.79%	1
Very dissatisfied	0.79%	1
TOTAL		126

Q6. Did you find that PrivateDoc was helpful with any questions you had to ask?

ANSWER CHOICES	RESPONSES
Extremely helpful	60.66%	74
Very helpful	30.33%	37
Somewhat helpful	8.20%	10
Not so helpful	0.82%	1
Not at all helpful	0.00%	0
TOTAL		122

Q7. Did you have confidence and trust in the doctor who was reviewing your consultation?

ANSWER CHOICES	RESPONSES
Yes, Always	94.44%	119
Yes, Sometimes	4.76%	6
No	0.79%	1
TOTAL		126

Q8. Were you involved as much as you wanted to be in decisions about your treatment?

ANSWER CHOICES	RESPONSES
Yes, definitely	89.60%	112
Yes, to some extent	9.60%	12
No	0.80%	1
TOTAL		125

Q9. Were you informed about the side effects of any treatment provided to you?

ANSWER CHOICES	RESPONSES
Yes, definitely	97.62%	123
Yes, to some extent	0.79%	1
No	1.59%	2
TOTAL		126

Q10. How do you rate our price competitiveness?

ANSWER CHOICES	RESPONSES
Excellent value	28.57%	36
Good	35.71%	45
Neutral	26.98%	34
Poor	4.76%	6
Overpriced	3.97%	5
TOTAL		126

Q11. Overall, how do you rate the service from PrivateDoc?

ANSWER CHOICES	RESPONSES
Excellent value	72.22%	91
Good	24.60%	31
Neutral	2.38%	3
Poor	0.00%	0
Overpriced	0.79%	1
TOTAL		126