Patient Survey Results 2024

As a patient-focused service, we value your feedback and continuously strive to improve your experience.

Our most recent patient survey was conducted in November 2024, and we are using the insights gained to enhance our service for you.

This survey was sent to patients who used our service for a consultation, regardless of their treatment outcome.

We appreciate everyone who took the time to share their thoughts—your feedback is invaluable to us.

How we have listened

Following our 2023 patient survey, we implemented key improvements, including:

✓ Behind-the-scenes process updates to improve service efficiency and patient support.

✓ Invested in our clinical team, ensuring you receive the highest level of care with expert medical guidance and improved response times.

Our previous survey

You can find the results of our previous survey here.

What's next?

Our next patient survey is planned for September 2025, and we look forward to hearing your feedback again.

Q1. Did you find the PrivateDoc website easy to use?

ANSWER CHOICES	RESPONSES
Very easy	61.93%	109
Easy	31.82%	56
Neither easy nor difficult	5.68%	10
Difficult	0.00%	0
Very difficult	0.57%	1
TOTAL		176

Q2. Did you find the information provided on the PrivateDoc website easy to find and understand?

ANSWER CHOICES	RESPONSES
Very easy	56.82%	100
Easy	39.20%	69
Neither easy nor difficult	3.41%	6
Difficult	0.57%	1
Very difficult	0.00%	0
TOTAL		176

Q3. How satisfied were you with the time it took for the clinical team to review your consultation?

ANSWER CHOICES	RESPONSES
Very satisfied	73.86%	130
Satisfied	24.43%	43
Neither satisfied nor dissatisfied	1.14%	2
Dissatisfied	0.57%	1
Very dissatisfied	0.00%	0
TOTAL		176

Q4. How satisfied were you with the response from the doctor to your consultation?

ANSWER CHOICES	RESPONSES
Very satisfied	75.00%	132
Satisfied	21.59%	38
Neither satisfied nor dissatisfied	2.27%	4
Dissatisfied	1.14%	2
Very dissatisfied	0.00%	0
TOTAL		176

Q5. How satisfied were you with the time it took for you to receive your treatment after you placed an order?

ANSWER CHOICES	RESPONSES
Very satisfied	77.27%	136
Satisfied	15.34%	27
Neither satisfied nor dissatisfied	1.70%	3
Dissatisfied	3.98%	7
Very dissatisfied	1.70%	3
TOTAL		176

Q6. Did you find that PrivateDoc was helpful with any questions you had to ask?

ANSWER CHOICES	RESPONSES
Extremely helpful	52.57%	92
Very helpful	35.43%	62
Somewhat helpful	9.71%	17
Not so helpful	1.71%	3
Not at all helpful	0.57%	1
TOTAL		175

Q7. On a scale from 0-10 did you have confidence and trust in the clinician who was reviewing your consultation? (0 being no confidence and 10 being fully confident)

Average Number	Total Number
88	15,536
TOTAL		176

Q8. Were you involved as much as you wanted to be in decisions about your treatment?

ANSWER CHOICES	RESPONSES
Yes, definitely	82.95%	146
Yes, to some extent	16.48%	29
No	0.57%	1
TOTAL		176

Q9. Were you informed about the side effects of any treatment provided to you?

ANSWER CHOICES	RESPONSES
Yes, definitely	84.09%	148
Yes, to some extent	14.20%	25
No	1.70%	3
TOTAL		176

Q10. How do you rate our price competitiveness?

ANSWER CHOICES	RESPONSES
Excellent value	14.77%	26
Good	34.66%	61
Neutral	29.55%	52
Poor	8.52%	15
Overpriced	12.50%	22
TOTAL		176

Q11. Overall, how do you rate the service from PrivateDoc?

ANSWER CHOICES	RESPONSES
Excellent value	65.34%	115
Good	28.41%	50
Neutral	4.55%	8
Poor	0.57%	1
Below expectations	1.14%	2
TOTAL		176

Q12. Do you feel you got the results you were seeking from your treatment ordered on PrivateDoc?

ANSWER CHOICES	RESPONSES
Very satisfied	57.47%	100
Satisfied	30.46%	53
Neither satisfied nor dissatisfied	6.32%	11
Dissatisfied	4.60%	8
Very dissatisfied	1.15%	2
TOTAL		174